Farmemart Return Policy

Last Updated: May 26, 2025

Due to the perishable nature of our fresh fruits and vegetables, Farmemart has a limited Return Policy to address issues with order quality or accuracy.

1. Eligibility for Returns

Returns are only accepted in the following cases:

• Spoiled Products: Items received are spoiled, damaged, or unfit for consumption.
• Incorrect Items: Items delivered do not match the order placed.

No other reasons qualify for returns due to the perishable nature of our products.

2. Return Request Process

• Contact us within 24 hours of receiving your order at contact@farmemart.com with the following details:
  • Order number
  • Description of the issue (e.g., spoiled or incorrect items)
  • Photos of the affected items (if applicable)
• Our team will review your request and provide instructions within 48 hours.

3. Return Process

• If approved, we may arrange for the return of spoiled or incorrect items, depending on your location and our logistics partner’s policies.
• In most cases, we will issue a refund or replacement (subject to availability) instead of requiring a physical return, due to the perishable nature of our products.
• If a return is required, our delivery partner will collect the items at no cost to you.

4. Non-Returnable Cases

• Returns will not be accepted for reasons such as change of mind, incorrect address provided, or failure to receive the order at the scheduled delivery time.
• Issues must be reported within 24 hours of delivery.

5. Contact Us

For return-related questions, contact us at:
Email: contact@farmemart.com

Thank you for shopping with Farmemart!