Farmemart Privacy Policy

Last Updated: May 26, 2025

At Farmemart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website or services to order fresh fruits and vegetables across India.

1. Information We Collect

We collect the following personal information to provide and improve our services:

Account Information: When you sign up for a Farmemart account, we collect your first name, last name, email address, and password.
Delivery Information: To process and deliver your orders, we collect your full address, including city, state, postal code, and any additional delivery instructions.
Usage Data: We may collect information about how you interact with our website, such as pages visited, IP address, browser type, and device information, to improve our services.
Non-Personal Information: We may collect anonymized or aggregated data to analyze trends and optimize our platform.

Note on Payment Information: Farmemart does not store or process payment details. All payments are handled securely by third-party payment gateways, which have their own privacy policies. Please review their policies for details on how they handle your payment information.

2. How We Use Your Information

We use your personal information for the following purposes:

Account Management: To create and manage your Farmemart account, authenticate logins, and communicate with you about your account.
Order Processing and Delivery: To process your orders, arrange deliveries, and provide customer support.
Service Improvement: To analyze usage patterns, enhance our website, and improve user experience.
Communication: To send you order confirmations, delivery updates, promotional offers, and other service-related notifications. You may opt out of promotional communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data in the following cases:

Service Providers: With trusted third-party service providers (e.g., delivery partners or payment gateways) who assist us in operating our services, provided they agree to protect your data.
Legal Requirements: If required by law, to comply with legal obligations, protect our rights, or respond to government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable laws, such as the Digital Personal Data Protection Act, 2023, you may have the following rights regarding your personal data:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Opt out of promotional communications or certain data processing activities.

To exercise these rights, please contact us at [insert contact email, e.g., privacy@farmemart.com]. We will respond within the timeframes required by law.

6. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, account information is retained while your account is active, and delivery information is retained to complete orders and comply with legal obligations.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website or through other communication channels. The “Last Updated” date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Farmemart
Email: privacy@farmemart.com

Thank you for trusting Farmemart with your personal information. We are committed to keeping it safe and using it responsibly.