Farmemart Refund Policy

Last Updated: May 26, 2025

Due to the perishable nature of our fresh fruits and vegetables, Farmemart has a limited Refund Policy to ensure customer satisfaction while accounting for the nature of our products.

1. Eligibility for Refunds

Refunds are only available in the following cases:

• Spoiled Products: Items received are spoiled, damaged, or unfit for consumption.
• Incorrect Items: Items delivered do not match the order placed.

No other reasons qualify for a refund due to the perishable nature of our products.

2. Refund Request Process

• Contact us within 24 hours of receiving your order at contact@farmemart.com with the following details:
  • Order number
  • Description of the issue (e.g., spoiled or incorrect items)
  • Photos of the affected items (if applicable)
• Our team will review your request and respond within 48 hours.

3. Refund Processing

• If approved, refunds will be processed through the original payment method via the third-party payment gateway used for the order.
• Refunds typically take 5-10 business days to reflect in your account, depending on the payment gateway’s policies.
• If an entire order is eligible for a refund, the refund amount will include the product cost and any applicable delivery charges.

4. Non-Refundable Cases

• Refunds will not be issued for reasons such as change of mind, incorrect address provided, or failure to receive the order at the scheduled delivery time.
• Products must be reported as spoiled or incorrect within 24 hours of delivery.

5. Contact Us

For refund-related questions, contact us at:
Email: contact@farmemart.com

Thank you for choosing Farmemart!